Every appointment is important to us, and we want to give your appointment the time and attention it deserves. As a result, we respectfully request at least 24 hours' notice if you need to cancel or make changes to your appointment.
We understand that sometimes circumstances arise, and you may need to make adjustments to your plans. At Touch of Paradise, you can reschedule or cancel your appointment up to 24 hours prior to your appointment time. We are unable to reschedule or cancel any bookings with less than 24 hours’ notice of your appointment.
Please understand that your appointment time was set aside just for you, as well as a 10mins gap before and after your appointment to provide the best experience in a sanitised and clean environment. Appointments made mean that we’ve reserved allocated time and a therapist, specifically for you.
Failing to give 24-hour notice will result in a 100% charge of your booking. Any no-shows will also be charged 100% of their service amount.
If you are on a course and you fail to attend your booking or give us 24 hours’ notice to cancel, the full amount of the treatment will be charged, and you will lose one of your course treatments.
If you have a gift card and you fail to attend your booking or give us 24 hours’ notice to cancel, the full amount of the treatment will be charged, and your gift card will become void.
If you have not yet paid for your treatment and you do not attend or give us 24 hours’ notice, a payment link of the full treatment price will require to be paid, before any future bookings will be accepted.
We want all our clients to enjoy their full treatment time and have the best experience possible. To ensure we can provide you with the full treatment experience, we would always advise to arrive a few minutes early to your appointment. If you are running late to your appointment, please contact us to make us aware. If you arrive to your appointment after the start time, your treatment will be adapted for the remaining time, however you will be charged the full amount of the treatment.
Please note if you arrive more than 15mins late to your appointment, we may not be able to complete your treatment and you will be charged the full amount of the treatment.
GIFT CARD POLICY
At Touch of Paradise, you can purchase gift card vouchers/pdf e-vouchers for any of our services, to give as a gift to someone. This can contain a monetary value, treatment/s or a package. All gift cards are valid for 12 months from the date of purchase, after this date it becomes void. If you cancel your appointment within 24 hours of your appointment, the gift card will become void. Gift cards cannot be refunded or exchanged.
For any booking to be confirmed, a full payment of the treatment or deposit is required. You can pre-pay for all treatments on our online booking system. For all direct bookings made with Touch of Paradise, a payment link will be sent from our card reader. On receipt of payment, your booking will be confirmed, and we will send you a full booking confirmation via email with all the details enclosed. (Our card reader accepts all debit and credit cards: MasterCard, Visa, Maestro, V PAY, American Express, Diners, Discover, Union Pay, Google Pay and Apple Pay. Accepts Chip & Pin and contactless payments, both by card and smartphone.)
All bookings cancelled more than 24 hours before the appointment time will be refunded to the card originally used.
For any customers that would prefer to pay via cash, we are happy to accept cash payments. If you would like to pay for your treatment with cash, a £10 deposit will be required. Deposits can be paid via cash or card.
To make your £10 deposit via card, a payment link will be sent from our card reader. On receipt of payment, your booking will be confirmed, and we will send you a full booking confirmation via email with all the details enclosed.
If you cancelled more than 24 hours before your appointment time, we will refund your deposit to the card originally used or method of payment paid with.