OUR POLICIES & TERMS
Below you will find all the information about our policies and terms, including our cancellation policy, lateness policy and gift card policy. If you have any issues please use the button below for our contact page.
At Touch of Paradise you can reschedule or cancel your appointment up to 48 hours prior to your appointment time. We are unable to reschedule or cancel any bookings with less than 48 hours notice of your appointment, you will be charge if you do not attend. If you have paid for your treatment in advance or you are on a course and you fail to attend your booking, the full amount of the treatment will be charged. If you have not yet paid for your treatment and you do not attend, a payment link for 15% of the treatment price will require to be paid, before any future bookings will be accepted.
To ensure we can provide you with the full treatment experience, we would always advise arriving a few minutes early to your appointment. If you are running late to your appointment, please phone or text to make us aware. If you arrive to your appointment after the start time, your treatment will be adapted for the remaining time, however you will be charged the full amount of the treatment.
GIFT CARD POLICY
At Touch of Paradise you can purchase gift card vouchers/pdf e-vouchers. This can contain a monetary value, treatment/s or a package. All gift cards are valid for 12 months from the date of purchase, after this date it becomes void. If you cancel your appointment within 48 hours of your appointment, the gift card will become void. Gift cards cannot be refunded or exchanged.